Frequently Asked Questions
Please find below the answers to your most frequently asked questions.
Direct debit Membership here at Chanctonbury includes:-
- Unlimited access to the Gym
- Unlimited Access to all Group Exercise Classes
- Unlimited Access to the Health Suite (Sauna & Steam Room)
- Unlimited Access to all Community Classes
- Unlimited Access to all Drop In session including Walking Football, Pickleball, Badminton etc.
- Induction, Programme and Monthly Reviews
- Advance booking rights on all activities
- Access to Boditrax Body Composition Analysis
- Access to our 3 Apps
- Free Court Hire (restrictions apply)
We fully appreciate that you may have some questions and so please do not hesitate to either contact us via email at membership@ccleisure.org or telephone us on 01903 681220 and we would be only too happy to guide you through the process.
Alternatively please come to the Centre as we would be delighted to tour you around our fantastic facility and to talk through all of the options with you.
Annual memberships are available and are an easy way to enjoy a full year of unlimited access with one easy payment.
To purchase Annual Memberships please either use the online Portal, contact us via email or telephone us on 01903 681220 and we will set this up for you in a matter of minutes.
Yes, they are! Either contact us via email or telephone us on 01903 681220 and we can set this up for you straight away.
As soon as you have joined you will receive an email confirming your membership.
You will then receive a Welcome email that provides all of the information required in advance of your first visit.
This will include a collection of your membership card, how to book a class and what you can expect when you visit for the first time.
As part of our membership all users must read and agree to our Health Commitment Statement. If you have used our Gym before you do not have to take an Induction however our qualified staff will be on hand at all times to assist you whenever you are in the Gym.
Absolutely! Inductions can be booked as part of a Gym session online. Either contact us via email or telephone us on 01903 681220 and we would be happy to book you in.
Yes, there will be – our memberships include a Personal Programme session with an Instructor which will show you all the exercises that you will need to do to achieve your goals.
You then have the opportunity to book in every 4 weeks with an Instructor for a one-hour appointment to upgrade your programme – this is at no extra cost.
Our fantastic team of instructors will be with you every step of the way.
We will either print a Personal Workout programme for you or download it only on our free App for you to access at all times. The App will also provide you with alternative exercises, videos and access to a full range of classes that you can try at home.
Yes of course! It’s a proven fact that training with a partner increases your motivation so we thoroughly recommend it!
We have Joint and Family memberships available. You can pick these options in either the Contracted or Monthly Plans.
Yes! The Junior Gym membership is in the Monthly Plans.
£26 per month allows a young person (aged 11+) unlimited access to our junior gym sessions. See the Junior Gym Page for details.
Concession memberships are available for those over the age of 65+ or those in receipt of Universal Credit.
Please note that you can join these memberships online but evidence of your qualification for a concession will be required on your first visit.
We expect all users of the gym to adhere to our Gym Etiquette, which can be found in the gym. We also insist that every user collects a Green Spray and Cloth as they enter the gym and clean all touch points on any equipment used. We also do not allow bags into the gym as lockers are available in the Changing Rooms.
The Health Suite can be used by all members over the age of 18. Appropriate clothing / swimming costume must be worn and users are asked to fully dry themselves before returning to the changing areas.
The Health Suite MUST be booked in advance, either via our APP or at Reception. We only permit 4 users in the health Suite at any one time.
Yes – free court hire is included in the membership. This is restricted to one court for one hour per member per day and is only for racquet sports.
All of them ! Membership provides access to all of our classes, including the ones that we run out in the community / local village halls. All we ask is that you book in advance via the APP or Reception.
Yes! We can offer freezes on contractual membership plans for up to 3-months. All requests to freeze must be sent to membership@ccleisure.org
All freeze requests are per calendar month only. Requests must be received one calendar month prior to the intended freeze period.
All cancellations require a one-month notice and must be sent to membership@ccleisure.org
Members on a fixed term contract must pay an early exit fee on the remaining months membership owed. Please ensure you do not cancel your Direct Debit until your final payment has been collected, as this may delay or affect the cancellation process.